Manufacturer Warranties & Helplines

  • calculators
  • 12 months exchange warranty. Return to base with proof of purchase & description of fault
  • laminators
  • 12 months parts & labour. Return to base with proof of purchase & description of fault
  • shredders
  • 12 months warranty. Return to base with proof of purchase & description of fault.
  • consumables
  • There is currently no warranty cover for this product
  • guillotines & trimmers
  • 3 years warranty from date of purchase on the A4CT, A3CT, TR002 & TR003 Trimmers. If received faulty, return to base with proof of purchase for a replacement. For help and advice call Avery Helpline on 0800 805020
  • guillotines & trimmers
  • 5 years warranty from date of purchase on the GUA4 & GUA3 Guillotines & A4TR & A3TR Trimmers. If received faulty, return to base with proof of purchase for a replacement. For help and advice call Avery Helpline on 0800 805020
  • guillotines & trimmers
  • 7 years warranty from date of purchase on the P340, P460, P640, P880 & P1370 Precision Cutters & PG360, PG460 & PG640 Precision Guillotines. If received faulty, return to base with proof of purchase for a replacement. For help and advice call Avery Helpline on 0800 805020
  • whiteboards
  • 5 years warranty & 25 years warranty to the surface. For help please call Bi-Silque customer services on 01772 655353
  • whiteboards
  • 5 years warranty & 25 years warranty to the surface. For help please call Bi-Silque customer services on 01772 655353. For the Optoma projector 3 years product warranty & 12 months or 2000 hours (whichever is sooner) Lamp warranty from date of purchase. Dealer or End user to call Optoma on 01923 691 865
  • whiteboards
  • 5 years warranty & 25 years warranty to the surface. For help please call Bi-Silque customer services on 01772 655353
  • a grades
  • 12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444
  • consumables & accessories
  • 12 months limited warranty. Please contact Brother on 0333 777 4444
  • fax machines
  • 12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444
  • label machines
  • 3 years return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444
  • printers
  • 12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444
  • sewing machines
  • 3 Year parts & labour warranty (1 year warranty warranty if the machine is used for business purposes) from date of purchase with Brother. Return to base with description of fault and proof of purchase.
  • typewriters
  • 12 months return to Brother (upon registration). Contact Brother UK Ltd., Shepley Street, Audenshaw, Manchester. M34 5JD. Call 08444 999 444
  • telephones
  • 12 months warranty. Customer or dealer to return to base with proof of purchase and description of fault.
  • calculators
  • 12 months return to Canon warranty. Contact Canon Technical Enquiries - Helpline on 0207 6600186
  • cameras
  • 12 months warranty. Dealer or end user to call Canon Business Services on 0207 6600186
  • fax machines
  • 12 months warranty. Dealer or end user to call Canon Business Services on 0207 6600186
  • printers
  • 12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 0207 6600186
  • scanners
  • 12 months return to Canon warranty. Dealer or end user to call Canon Business Services on 0207 6600186
  • calculators
  • 2 years warranty on Pocket/Desk/Printing calculators, 3 years warranty on Scientific/Graphic calculators. End user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 0208 4527253
  • cash registers
  • 12 months warranty with Electronic & General Services Ltd (EGS). Electron House, Church St Ind. Est, Ware, Hertfordshire, SG12 9YA. Call 01920 468991
  • digital diaries/databank
  • 12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 0208 4527253
  • label machines
  • 12 months warranty. Dealer or end user to return with proof of purchase to Casio Electronics Ltd., Service Department, Unit 6, 1000 North Circular Road, London, NW2 7JD. Call 0208 4527253
  • 2 way radios
  • 12 months warranty from date of purchase.
  • compatible toner consumables
  • We guarantee these compatible products to be free from defects in material and workmanship within the first 12 months of invoice date. Liability under this warranty is to replace any product found to be defective under normal use and service. In the event of a product damaging a printer/copier, the reseller must firstly notify their supplier, who will then give out contact details for the manufacturer and then after Company authorisation, obtain a Service Report from a qualified independent service engineer. Should the report prove that the product supplied has damaged the printer/copier, the Company will reimburse the cost of the service report and replace or repair the damaged product as deemed necessary.
  • labelwriters, labelmanagers, cardscan and scales
  • 24 months parts & labour warranty. Call Dymo on 0203 564 8354
  • rhino industrial
  • 12 months parts & labour warranty. Call Dymo on 0203 564 8354
  • xtl label machines
  • 36 months parts & labour warranty. Call Dymo on 0203 564 8354
  • printers
  • 12 months warranty from date of purchase. Call the Epson Support & Warranty line on 0871 423 7766. Epson will carry out a fault diagnostic and then advise the options available to you. You will then be given a RMA number.
  • projectors
  • 24 months warranty from date of purchase. Call the Epson Support & Warranty line on 0871 423 7766. Epson will carry out a fault diagnostic and then advise the options available to you. You will then be given a RMA number.
  • scanners
  • 12 months warranty from date of purchase. Call the Epson Support & Warranty line on 0871 423 7766. Epson will carry out a fault diagnostic and then advise the options available to you. You will then be given a RMA number.
  • air products
  • 5 years machine warranty. Call Fellowes on 01302 836836
  • air products
  • 3 years machine warranty. Call Fellowes on 01302 836836
  • binding machines
  • 2 years machine warranty. Call Fellowes on 01302 836836
  • binding machines
  • 1 year machine warranty. Call Fellowes on 01302 836836
  • consumables
  • There is currently no warranty cover for this product
  • ergonomics
  • 1 years warranty with Fellowes. Please contact on 01302 836836
  • ergonomics
  • Limited Lifetime Warranty with Fellowes. Please contact 01302 836836
  • ergonomics
  • 5 year machine Warranty with Fellowes. Please contact 01302 836836
  • guillotines & trimmers
  • 2 years machine warranty. Call Fellowes on 01302 836836
  • guillotines & trimmers
  • 1 year machine warranty. Call Fellowes on 01302 836836
  • laminators
  • 2 years machine warranty. Call Fellowes on 01302 836836
  • laminators
  • 1 year machine warranty. Call Fellowes on 01302 836836
  • shredders
  • 2 years machine warranty and 20 years cutter warranty. Call Fellowes on 01302 836836
  • shredders
  • 1 year machine warranty and 5 years cutter warranty. Call Fellowes on 01302 836836
  • shredders
  • 2 years machine warranty and 7 years cutter warranty. Call Fellowes on 01302 836836
  • shredders
  • 2 year machine warranty and 5 years cutter warranty. Call Fellowes on 01302 836836
  • shredders
  • 2 years machine warranty and 3 years cutter warranty. Call Fellowes on 01302 836836
  • shredders
  • 1 year machine warranty and 3 years cutter warranty. Call Fellowes on 01302 836836
  • shredders
  • 1 year machine warranty and 1 year cutter warranty. Call Fellowes on 01302 836836
  • shredders
  • 2 years machine warranty and 30 years cutter warranty. Call Fellowes on 01302 836836
  • shredders
  • 1 year machine warranty and 7 years cutter warranty. Call Fellowes on 01302 836836
  • electronic reference
  • 2 years warranty. Customer or dealer to return to base with proof of purchase and description of fault. Seiko helpline 01628 770988
  • scanner
  • 2 years exchange warranty. Call FUJITSU on 01202 782445
  • scanner
  • 1 year exchange warranty. Call FUJITSU on 01202 782445
  • a-grade
  • 1 year parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • binding machines
  • 1 year parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • binding machines
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • consumables
  • There is currently no warranty on this product please contact your Dealer for refund/replacement
  • laminators/trimmers
  • 1 year parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • laminators/trimmers
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • calculators
  • 24 months parts and labour warranty. Call HP on 02074580161
  • calculators
  • 12 months parts and labour warranty. Call HP on 02074580161
  • fax machines
  • 12 months warranty. Call HP customer services on 0844 3690369
  • multifunction
  • 12 months warranty. Call HP customer services on 0844 3690369
  • printers
  • 12 months warranty. Call HP customer services on 0844 3690369
  • 2 way radios
  • 2 year warranty from date of purchase with Hytera. Return to base with description of fault and proof of purchase
  • calculators
  • 12 months parts & labour. Return to base with proof of purchase & description of fault
  • consumables
  • There is currently no warranty cover for this product
  • laminators/binders
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • degausser
  • 2 year machine warranty from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900. Normal wear and tear of the capacitors are excluded of the warranty.
  • disintegrators
  • 1 year machine warranty in a one shift operation on all models. Dealer or end user to call Intimus on 01293 441900. Normal wear & tear of the knives and screens are excluded of the warranty
  • folding machine
  • Return to base warranty. For any breakdowns on the machine please contact the service department at Intimus on 01293 441900 or info@ecosystemltd.co.uk
  • hammer se
  • 2 year machine warranty from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900.
  • hdd crusher
  • 2 year machine warranty from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900.
  • hdd shredder
  • 1 year machine warranty in a one shift operation or 2000 working hours from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900. Normal wear & tear of the knives and scrteens are excluded of the warranty
  • shredders
  • 2 year machine warranty and 10 year Cutting warranty from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900
  • shredders
  • 2 year machine warranty and 30 year Cutting warranty from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900.
  • shredders
  • 2 year machine warranty and 2 year Cutting warranty from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900
  • shredders
  • 2 year machine warranty and 3 year Cutting warranty from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900
  • shredders
  • 1 year machine warranty in a one shift operation and 3 year Cutting warranty from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900
  • shredders
  • 1 year machine warranty in a one shift operation and 5 year Cutting warranty from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900
  • shredders
  • 1 year machine warranty in a one shift operation and 3 year Cutting warranty from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900
  • shredders
  • 1 year machine warranty in a one shift operation and 1 year Cutting warranty from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900
  • shredders
  • 1 year machine warranty in a one shift operation or 2000 working hours and 3 year or 1000 hours Cutting warranty from date of purchase on all models. Dealer or end user to call Intimus on 01293 441900
  • conference speakerphones
  • 24 months warranty. Customer or dealer to return to base with proof of purchase and description of fault.
  • headsets
  • 12 months warranty. Customer or dealer to return to base with proof of purchase and description of fault.
  • headsets
  • 36 months warranty. Customer or dealer to return to base with proof of purchase and description of fault.
  • headsets
  • 24 months warranty. Customer or dealer to return to base with proof of purchase and description of fault.
  • ergonomics
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • ergonomics
  • 1 year parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • ergonomics
  • 3 years parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • binding machines
  • 3 years warranty from date of purchase with Leitz. Customer to call CRC service centre 01483 776060 with description of fault.
  • label machines
  • 2 years manufactures warranty from date of purchase, plus an additional 1 year when you register the printer with Leitz. For customer queries please go to Leitz.com and raise a customer service request.
  • laminators
  • 3 years warranty from date of purchase with Leitz. Customer to call CRC service centre 01483 776060 with description of fault.
  • laminators
  • 2 years warranty from date of purchase with Leitz. Customer to call CRC service centre 01483 776060 with description of fault.
  • monitors
  • 24 months warranty from date of purchase. Call your supplier for further information.
  • one off specials
  • **NOTE: This item was a special purchase request by yourselves, please continue with the on-line return by using the exception option below. We will then advise you on the next steps to take to return this item.
  • two way radios
  • 1 years warranty from date of purchase with Motorola. Return to base with description of fault and proof of purchase
  • lamps
  • 12 month exchange warranty. Call Halesowen Service Centre on 0845 6586600
  • projector
  • 2 years warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600
  • projector
  • 1 year warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600
  • projectors
  • 3 years warranty. Call Halesowen Service Centre on 0845 6586600 to obtain RMA number, return to ACCO for repair
  • whiteboard
  • 15 years warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600
  • whiteboard
  • 25 years warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600
  • whiteboard
  • 1 year warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600
  • whiteboard
  • 10 years warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600
  • software
  • For technical questions contact support by phone on 0871 6412212 or go to http://www.nuance.co.uk/support
  • vacuum cleaners
  • 1 year warranty. Return to base with description of fault and proof of purchase
  • fax machines
  • 3 year on-site warranty upon registration within 30 days of purchase. Without registration, the standard pan-European 1 year warranty applies. Call Oki End Customer Support on 020 3691 9098 quoting serial number and details of fault
  • printers
  • 3 year on-site warranty upon registration within 30 days of purchase. Without registration, the standard pan-European 1 year warranty applies. Call Oki End Customer Support on 020 3691 9098 quoting serial number and details of fault
  • cameras
  • 12 months parts and labour warranty. Call Olympus on 0800 1114888. Technical Helpline Freephone: 0800 1114888
  • dictation machines
  • 12 months warranty. Dealer or end user return to: Olympus Optical Co. PO box 222, Southall, Middlesex, UB2 4FH with proof of purchase and details of fault. Call 03455218588
  • digital dictation
  • 24 months parts and labour warranty. Return to Olympus Imaging & Audio, DHL Same Day - Olympus Hub, Unit 4, Lendal Court, Gamble Street, Nottingham, NG7 4EZ, include serial number & contact details. Call 03455218588
  • all machines
  • 2 years warranty from date of purchase. Dealer or End user to call Optoma on 01923 691 865
  • projector
  • 2 years product warranty & 6 months or 1000 hours (whichever is sooner) Lamp warranty from date of purchase. Dealer or End user to call Optoma on 01923 691 865
  • projector
  • 12 months product warranty & 6 months or 1000 hours (whichever is sooner) Lamp warranty from date of purchase. Dealer or End user to call Optoma on 01923 691 865
  • projector
  • 3 years product warranty & 12 months or 2000 hours (whichever is sooner) Lamp warranty from date of purchase. Dealer or End user to call Optoma on 01923 691 865
  • projector
  • 2 years product warranty & 1 year or 1000 hours (whichever is sooner) Lamp warranty from date of purchase. Dealer or End user to call Optoma on 01923 691 865
  • projectors
  • 1 year product warranty & 1 year or 1000 hours (whichever is sooner) Lamp warranty from date of purchase. Dealer or End user to call Optoma on 01923 691 865
  • fax machines
  • 12 months repair only warranty. Call Panasonic on 03332228700 with proof of purchase and description of fault
  • panaboards
  • 12 months on site warranty. Call Panasonic on 0844 8443880 with serial number and description of fault
  • printers
  • 12 months repair only warranty. Call Panasonic on 03332228700 with proof of purchase and description of fault
  • accessories
  • 6 months from date of purchase Call the Philips UK support line on 0207 660 2739 or for Eire please call 01 605 8384
  • analogue dictation
  • 2 year parts and labour warranty on machines only. Call Philips support line on 01892 668 401
  • digital voice tracers
  • 24 months parts and labour warranty. Call our support line on 02080 683 909
  • faxes and projectors
  • 12 months parts and labour warranty on machines only. Call the Philips UK support line on 0207 660 2740
  • philips entry-level digital (digital pocket memo 9380/9375, starter kits 9398/9397, speechexec transcribe 7177)
  • 24 months parts and labour warranty. Call our support line on 02080 683 909
  • philips pro digital (dpm 8000, speechmikes, speechexec transcribe 7277)
  • 24 months parts and labour warranty. Call our Customer services on 01752 331901
  • headsets
  • 2 year return warranty on headsets. End user to return any faulty product via the online After Sale Service option available at the support section of www.plantronet.com. Call 0800 410014 for further details
  • telephones
  • 2 year return warranty on telephones. End user to return with proof of purchase to Service Department, Plantronics Ltd, Interface Business Park, Binknoll Lane, Wiltshire. SN4 8QQ. Call 0800 410014
  • conferencing
  • 12 months warranty from date of purchase. Items that have failed within 30 days of purchase will be replaced, after 30 days items will be repaired by the manufacturer.
  • headsets
  • 12 months warranty from date of purchase.
  • staplers
  • For Warranty repairs for all types of Rapid brand staplers and tackers please call AWG Rapid Services Ltd - 01797 690163
  • a-grade
  • 1 year parts and labour warranty with serial number and proof of purchase. Call Acco UK Service Division on 0845 658 6600
  • binding machines
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco Halesowen Service Centre on 0845 658 6600
  • consumables
  • There is currently no warranty on this product. Please contact your Dealer for refund/replacement
  • guillotines/trimmers
  • If this product is dead on arrival, please contact your dealer for a refund / replacement
  • laminators
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Halesowen Service Centre on 0845 658 6600
  • lamps
  • If this product is dead on arrival, please contact your dealer for a refund / replacement
  • shredders
  • 2 years parts & labour warranty + 5 year cutting head warranty, Mercury Models 20 year cutting head warranty. Call Halesowen Service Centre on 0845 658 6600 with serial number and proof of purchase
  • shredders
  • 1 year parts & labour warranty + 5 year cutting head warranty, Mercury Models 20 year cutting head warranty. Call Halesowen Service Centre on 0845 658 6600 with serial number and proof of purchase
  • signmaker
  • 2 years parts and labour warranty with serial number and proof of purchase. Call Acco Halesowen Service Centre on 0845 658 6600
  • cash security drawers
  • 24 months Safescan warranty is automatically applied with a 3rd year free extension if the buyer registers their products on the Safescan website https://www.safescan.com/en-gb/login If your product is defective within 30 days of purchase please contact your supplier, if it is outside of the 30 day period please contact Safescan on 01233 645645
  • coin & note counter
  • 24 months Safescan warranty is automatically applied with a 3rd year free extension if the buyer registers their products on the Safescan website https://www.safescan.com/en-gb/login If your product is defective within 30 days of purchase please contact your supplier, if it is outside of the 30 day period please contact Safescan on 01233 645645
  • counterfeit detection
  • 24 months Safescan warranty is automatically applied with the exception of UV Pens with a 3rd year free extension if the buyer registers their products on the Safescan website https://www.safescan.com/en-gb/login If your product is defective within 30 days of purchase please contact your supplier, if it is outside of the 30 day period please contact Safescan on 01233 645645
  • time attendance
  • 24 months Safescan warranty is automatically applied with a 3rd year free extension if the buyer registers their products on the Safescan website https://www.safescan.com/en-gb/login If your product is defective within 30 days of purchase please contact your supplier, if it is outside of the 30 day period please contact Safescan on 01233 645645
  • all machines
  • 12 months warranty from date of purchase. Call Samsung Call Centre on 0330 726 7864 (UK), 0818 717 100 (ROI). Samsung will carry out a fault diagnostic and then advise the options available to you. You will then be given a TA (Technical Advice) number.
  • calculators
  • 12 months warranty with Sharpserv. Contact Sharpserv on 08707 380000, web-site http://www.sharpserv.co.uk/contactUsAlt.html
  • cash registers
  • 12 months warranty with Sharpserv. Contact Sharpserv on 08707 380000, web-site http://www.sharpserv.co.uk/contactUsAlt.html
  • copiers
  • 12 months repair warranty with Equinox Maintenance. Contact Equinox Maintenance Ltd on 0845 882 0045. Email contact: sharp.support@equinox.co.uk. AL Copiers Software Support line: 0906 515 5566 (Calls to Software Support are charged at £1.50 per minute)
  • copiers a3
  • 12 months repair warranty with Equinox Maintenance. Contact Equinox Maintenance Ltd on 0845 882 0045. Email contact: sharp.support@equinox.co.uk. AL Copiers Software Support line: 0906 515 5566 (Calls to Software Support are charged at £1.50 per minute)
  • fax machines
  • 12 months warranty with Sharpserv. Contact Sharpserv on 08707 380000, web-site http://www.sharpserv.co.uk/contactUsAlt.html
  • personal organiser
  • 12 months warranty with Sharpserv. Contact Sharpserv on 08707 380000, web-site http://www.sharpserv.co.uk/contactUsAlt.html
  • printers
  • 12 months warranty with Sharpserv. Contact Sharpserv on 08707 380000, web-site http://www.sharpserv.co.uk/contactUsAlt.html
  • guillotines & trimmers
  • 12 months warranty from date of purchase with Swordfish. Return to base with description of fault and proof of purchase
  • laminators
  • 2 years warranty from date of purchase with Swordfish. Return to base with description of fault, proof of purchase and the products serial number
  • pencil sharpners
  • 12 months warranty from date of purchase with Swordfish. Return to base with description of fault and proof of purchase
  • shredders
  • 2 years warranty from date of purchase with Swordfish. Return to base with description of fault, proof of purchase and the products serial number

All telephone calls to JGBM Ltd may be monitored and/or recorded for security and training purposes.

Company Registration No. 01421128 VAT No. 291486039

Logging in and retrieving your account data, please wait...